NDIS

Frequently Asked Questions

Please click on the pink headings below to read more about the NDIS topic you are interested in. 

About the NDIS

What is the National Disability Insurance Scheme (NDIS)?


The NDIS was introduced by the Federal Government in 2013. In the past, block funding, a model whereby funding for supports was provided directly to agencies and community organisations, was utilised. The new system supplies funding directly to participants, providing more choice and control over the services they select and providing them with the best opportunity to achieve their goals.




What is the National Disability Agency (NDIA)?


The NDIA is the independant Commonwealth Government agency responsible for implementing the NDIS.





Eligibility

Am I eligible for the NDIS?


To apply to become an NDIS participant you must:

  • be an Australian citizen or hold a permanent visa or a Protected Special Category visa
  • have a permanent disability that significantly affects your ability to take part in everyday activities.
  • be aged seven years and over and less than 65 when you first enter the NDIS.

Or to meet the early intervention requirements for children:

  • your child is aged under 6 and has a developmental delay, and
  • you or your child have a disability that is likely to be permanent or early supports would reduce how much help you or your child need to do things in the future.
  • Visit Accessing the NDIS for more information on eligibility.
  • If you think you are eligible, visit How to apply.




What supports am I eligible for?


  • The NDIS categorise a participant’s eligibility for supports based on a certain set of criteria. In simple terms, participants will only be funded for what is ‘reasonable and necessary’ given their personal situation.




What can I do if I am not eligible for the NDIS?


  • The NDIA may determine that you do not require NDIS funding and that your supports are best delivered by other service systems.
  • For more information on non-NDIS supports, visit Support for people who are not eligible




What happens when I turn 65 years old?


  • In instances where you turn 65 years old after you become an NDIS participant, you have the choice of continuing to receive disability supports in the NDIS, or alternatively receiving supports through the Commonwealth aged care system.





Becoming an NDIS Participant

What is a planning meeting?


  • Planning meetings are conducted by an NDIS planner or a Local Area Coordinator (LAC) and involve a discussion about your goals and the supports you require to achieve your goals.




What do I do after I receive my plan?


  • You should seek assistance from your LAC or Support Coordinator about your plan and services you can access by using your NDIS funding.
  • Once you have found the provider(s) you would like to receive services from, you will need to complete a service agreement for that provider.
  • Service agreements specify how and when your supports will be delivered and how much NDIS funding it will cost.





NDIS Supports & Funding

Will the NDIS buy me a new phone?


  • The NDIS have recently allowed for the use of an individual’s NDIS funds to purchase some smart devices if it is ‘reasonable and required’.
    • For example, you may be eligible if you need it to access disability support and you do not currently have a device that can facilitate this.




Will the NDIS pay for my transport?


  • There are three levels of transport funding supports for NDIS participants

Level 1 - The NDIS will provide up to $1,606 per year for participants who are not working, studying or attending day programs but are seeking to enhance their community access.

Level 2 - The NDIS will provide up to $2,472 per year for participants who are currently working or studying part-time (up to 15 hours a week), participating in day programs and for other social, recreational or leisure activities.

Level 3 - The NDIS will provide up to $3,456 per year for participants who are currently working, looking for work, or studying, at least 15 hours a week, and are unable to use public transport because of their disability.

  • Participants may also be eligible for the Taxi Subsidy Scheme (TSS) which subsidies taxi travel – half of the total fare, up to a maximum of $25 per trip – for those who are eligible.




What happens to my unspent NDIS funds at the end of my plan?


  • Unfortunately, your NDIS funds will not rollover at the end of your plan. The funds which you receive are designed to assist you with accessing your supports for that period.
  • If there is any specific reasons why you did not utilise all of your funds, it is important that you document this at the time to assist you with working out your next plan.
  • Importantly, plans are not based on what you spent in the previous year, but what is reasonable and necessary (and so this may change over time!).
  • We recommend that you keep in touch with your provider to see how you are tracking against your service agreement.




What if my plan ends before my next plan starts? Can I get funding for that time?


If there is a gap between when your current plan ends and your next plan begins, the NDIS will cover the costs of your supports. However, they must be in line with what you were receiving in your plan




Can I still use my funds and access services whilst I’m going through a plan review?


  • Absolutely! You can continue to access supports until your plan expires, as long as you continue to spend in accordance with what your existing plan allows.





Managing My Supports & Funding

How will my funding be distributed amongst my supports?


When you receive your NDIS plan, your support funds will be categorised into three main areas:

1. Core Supports budget - Core Supports help you with everyday activities, your current disability-related needs and to work towards your goals. 2. Capacity Building Supports budget - Capacity Building Supports help build your independence and skills to help you reach your long-term goals. 3. Capital Supports budget - Capital Supports include higher-cost pieces of assistive technology, equipment and home or vehicle modifications, and funding for one-off purchases you may need (including Specialist Disability Accommodation).

For more information on managing your funds, visit the NDIS page on Managing your funds




How is my funding managed?


When you undergo your NDIS planning meeting, you will be asked how you would like to manage your funds and supports.

There are currently three options to manage your NDIS funding:

1. Manage your funding yourself (Self-managed) – The NDIA provides you with funding so you can access the supports that will best help you achieve your goals

2. Plan-managed funding – The NDIA will provide funding in your plan to pay for a Plan Manager who pays your providers for you, helps you keep track of funds and takes care of financial reporting for you.

3. NDIA-managed funding – The NDIA pays your providers on your behalf




What is a support coordinator?


  • Finding and working with multiple providers can be complicated and time consuming. If you do not wish to do this yourself, you can access a service called ‘support coordination’.
  • Find more information here.





NDIS & Other Payments

How does the NDIS affect the Disability Support Pension (DSP)?


  • It doesn’t! If you receive the DSP this will not impact on your eligibility or claim limit for NDIS.




Can I claim for transport expenses through the NDIS?


Level 1 - The NDIS will provide up to $1,606 per year for participants who are not working, studying or attending day programs but are seeking to enhance their community access.

Level 2 - The NDIS will provide up to $2,472 per year for participants who are currently working or studying part-time (up to 15 hours a week), participating in day programs and for other social, recreational or leisure activities.

Level 3 - The NDIS will provide up to $3,456 per year for participants who are currently working, looking for work, or studying, at least 15 hours a week, and are unable to use public transport because of their disability.

  • Participants may also be eligible for the Taxi Subsidy Scheme (TSS) which subsidies taxi travel – half of the total fare, up to a maximum of $25 per trip – for those who are eligible.





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